Full Time · US
Unstoppable Domains is seeking a Community Manager to interact directly with our community and get them excited about blockchain domains. You will answer questions, share information resources, create support tickets for support engineers to complete, and follow up with customers to ensure their issues are resolved. You will communicate with customers primarily on Telegram, but also over email, Twitter DM, and other channels. Community Managers will work in shifts so that someone is monitoring the community 24/7. Your goal is to assist, educate, and excite every member of the community.
Communicate directly with customers on Telegram, Twitter, DM, email, and other channels - answer questions, resolve issues, make them happy
Create support tickets and work with Support Engineers to ensure a great customer experience
Monitor conversations in Telegram and guide the conversation towards learning and positivity
Contribute to a knowledge base of questions about Unstoppable Domains, blockchain domains, and related areas of blockchain technology
1+ years experience in Community Management or Customer Success
Strong written/verbal communication skills
High attention to detail
Ability to manage a large number of tasks per day
Familiarity with blockchain technology
About Unstoppable Domains
Unstoppable Domains is building Domains on blockchains. The company builds and launches it’s own domain extensions (like .com or .info) and sells domains direct to consumers at unstoppabledomains.com. We also have a Library & API so that wallets and other apps can offer blockchain domain resolution to their users. We are a small, but quickly growing team of entrepreneurs, builders, and lovers of all things crypto.
The company is based in San Francisco, has offices in Kyiv, and is opening offices in several more cities soon.
Link to Resume:
Please upload your resume to Dropbox or Google Drive, and submit a shareable link
Please tell us how/when/why you got interested in blockchain technology